Interactive Voice Response System (IVRS)

Interactive Voice Response System(IVRS) provides automated access to information and services over the phone. It integrates an Organization's telephone and computer system to become a voice computer that transforms the caller's telephone into a terminal capable of directly accessing information and services. IVR system answers inquiries by prompting callers to input data onto the touch-tone keypad, looking up the record in a database and speaking back information. It can also ask the caller for information, accept the answers as they are entered on the keypad and store the information in a database. Being a voice computer, an IVR system is capable of much advanced transaction processing tasks.

Industries Benefited:

The Voice System is proven beneficial in the following industries:

Financial institution.
Educational Institutions.
Government Organisations.
Transportation.
Defence.
Stock Markets.
Insurance.
Courier companies and many others.

Advantages: The Interactive Voice Response System (IVRS) is an automated system to answer a good percentage of questions. IVR system has the capability to respond to the most frequently asked questions and to provide the most up-to-date information available to any organization.

Convenient
Uses Touch Tone telephone.
Accessible 24 hours a day, 7 days a week.

Secure
Uses a Personal Identification Number (PIN) for Security.
PIN issued by IVR system based on information from an individual account.      Top ^

Easy To Use
IVR system takes step by step through instructions.
Uses commercial telephone.

IVRS For Colleges and Schools:

The Voice System provides the following functions to Colleges and Schools alike, via a telephone:
Automated access to information.
Automated services.
24 hour operations.
Consistent quality voice responses.                                                          Top ^

Product Features:
Automated Interaction Facility over Telephone.
Round-the-clock information.
Messages recording facility.
Multiple languages facility.
Captures all required areas.

1. Attendance.
2. Marks scored (in total/subject-wise).
3. Examination Schedule.
4. Special Announcements.
5. Fee Details.
6. Conduct.                                                                                          Top ^

Advantages for IVRS In Schools:
Customer friendly.
Supports Multiple Languages.
Reduces Manpower Cost.
High end Technology Utilization.
Improvement in Quality of service.
Availability of prompt and accurate information.
Easy handling of multiple Calls at a time.
Elimination of time delay in providing information.

IVRS For Post Offices:

The Voice System provides the following functions to post offices via a telephone.
Automated access to information.
Automated services.
24 hour operations.
Consistent quality voice responses.

Product Features:
Automated Interaction Facility over Telephone.
Round-the-clock information.
Captures all required areas
Providing Complaint status information.

Advantages for IVRS In Post offices:
Customer friendly.
Supports Multiple Languages for complaints.
Reduces Manpower Cost.
High end Technology Utilization.
Improvement in Quality of service.
Availability of prompt and accurate information.
Easy handling of multiple Complaints at a time.
Elimination of time delay in providing information.                                           Top ^